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Frequently asked questions
What is the price range for a Jrat Customs e-bike?
Starting prices typically hover around $3,500 for builds like the Semi Chubbs and Roadkill models. These give you that signature Jrat style with solid performance. If you’re looking at mid-range options like the Flash E-bikes or the Turbo E-Bike, you’re looking at around $5,000. For premium builds with high-performance components, advanced customization, or special edition features, prices can climb to $8,000 or more. Think of it this way: the more custom features you add—whether it’s a more powerful motor, unique fabrication work, special lighting, or one-of-a-kind design elements—the more the investment grows. The best approach? Schedule a consultation with Jrat Customs to discuss your dream build and get an accurate quote based on exactly what you want.
What kind of support do you offer?
Even the toughest custom build needs love and attention, and Jrat Customs doesn’t disappear once you ride off into the sunset. They provide comprehensive repair and maintenance services specifically for their e-bikes, backed by a team of experienced technicians who know these machines inside and out. After all, they’re the ones who built yours in the first place. Whether you need routine maintenance, want to upgrade components, or face an unexpected issue, their technicians are there to help. This ongoing support is part of their broader commitment to quality, performance, and customer satisfaction—values that extend well beyond the initial build.
Here’s something we need to talk about, though: safety. These bikes are powerful, fast, and incredibly fun. But with great power comes great responsibility (and yes, we went there). Before you hit the road on your high-performance Jrat Custom bike, make sure you’re properly protected.
Always wear a certified helmet to protect your head—no exceptions, no excuses. Joint guards like knee and elbow pads are smart additions, especially if you’re planning to explore the upper limits of your bike’s speed or venture off-road. And gloves aren’t just for comfort—they protect your hands and give you better grip and control.
What’s your refund policy?
LAt JRAT EBIKES, customer satisfaction is important to us. Please review our refund terms below:
All sales are final once payment is confirmed and the order has been processed for shipping.
Refunds are only issued if an item arrives damaged or defective.
Any damage must be reported within 48 hours of delivery with clear photos and proof.
Approved refunds or replacements will be processed after inspection and verification.
Shipping fees are non-refundable unless the issue is caused by us.
For refund requests, please contact us immediately at jratcustomebikeusa@gmail-com
How do I get updates?
Via your email or phone number. We’re always available for our clients so we make sure they’re well updated on every step of the order process….
How Long Does Shipping Takes?
Shipping Usually Depends On The Location Normally It Takes 1-3 Days Standard Shipping Time
You Ship Overseas?
Yes, our services are global, we ship internationally and we also take care of local deliveries.

